Terms of Service

Effective Date: February 1, 2026

Last Updated: February 8, 2026

Welcome to Genpire. These Terms of Service ("Terms") govern your access to and use of the Genpire platform, website, and services (collectively, the "Service"). Please read these Terms carefully before using our Service.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

2. Description of Service

Genpire is an AI-powered product design platform that enables users to:

  • Generate product designs and visualizations using artificial intelligence
  • Create technical specifications and tech packs for manufacturing
  • Edit and refine AI-generated product images
  • Export designs and specifications in various formats
  • Collaborate on product development workflows

The Service utilizes third-party artificial intelligence technologies to generate content. AI-generated content may not always be accurate, complete, or suitable for your specific needs.

3. Eligibility

To use the Service, you must:

  • Be at least 18 years of age or the age of legal majority in your jurisdiction
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using the Service under applicable laws
  • Not have been previously suspended or removed from the Service

4. User Accounts

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the confidentiality and security of your login credentials
  • Immediately notify us of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

Account Non-Transferability: Your account is personal to you and may not be transferred, sold, or assigned to any other person or entity. Any attempt to transfer your account will result in immediate termination.

5. Payment Terms and Refund Policy

Important: All purchases are final. We do not offer refunds except as required by applicable law.

The Service operates on a credit-based system. By purchasing credits or subscribing to the Service, you agree to the following:

  • No Refunds: All sales of credits, subscriptions, and services are final and non-refundable
  • Credit Validity: Purchased credits do not expire
  • Price Changes: We reserve the right to change pricing with 30 days' notice to existing subscribers
  • Payment Processing: Payments are processed through secure third-party payment processors (Stripe, PayPal)
  • Failed Payments: We may suspend your account if payment fails or is declined
  • Taxes: You are responsible for any applicable taxes on your purchases

Chargebacks: If you initiate a chargeback or payment dispute, we reserve the right to immediately suspend your account and pursue collection of any amounts owed.

6. Intellectual Property Rights

6.1 Your Content

You retain ownership of the original content, ideas, and materials you upload to the Service ("Your Content"). By uploading Your Content, you grant Genpire a worldwide, non-exclusive, royalty-free license to use, process, and store Your Content solely to provide and improve the Service.

6.2 AI-Generated Content

Subject to your compliance with these Terms and payment of applicable fees, you own the AI-generated content created through your use of the Service. However:

  • AI-generated content is provided "as-is" without warranties of originality or non-infringement
  • You are solely responsible for reviewing AI-generated content before use
  • Similar content may be generated for other users due to the nature of AI systems
  • You are responsible for ensuring your use complies with applicable laws

6.3 Genpire's Intellectual Property

The Service, including its software, algorithms, user interface, trademarks, and documentation, is owned by Genpire and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code or underlying AI models.

7. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree NOT to use the Service to:

  • Design, create, or explore weapons, explosives, or dangerous materials
  • Create content that is illegal, harmful, threatening, abusive, or hateful
  • Infringe upon the intellectual property rights of others
  • Generate content depicting minors in any inappropriate context
  • Create counterfeit products or designs that infringe trademarks
  • Attempt to bypass content filters or safety measures
  • Use automated systems (bots, scrapers) to access the Service
  • Interfere with or disrupt the Service or servers
  • Share your account credentials with others
  • Resell or redistribute the Service without authorization

Violation of this Acceptable Use Policy may result in immediate termination of your account without refund and may be reported to appropriate authorities.

8. Artificial Intelligence Disclosure

The Service uses artificial intelligence technologies provided by third parties, including but not limited to Google (Gemini), OpenAI, and Anthropic. By using the Service, you acknowledge and agree:

  • AI Limitations: AI-generated content may contain errors, inaccuracies, or inconsistencies
  • No Guarantee: We do not guarantee the accuracy, quality, or suitability of AI-generated content
  • Human Review: You should review all AI-generated content before use in production or manufacturing
  • Data Processing: Your inputs (text, images) are processed by AI systems to generate outputs
  • No Training: Your content is not used to train AI models without your explicit consent
  • Third-Party Terms: AI providers have their own terms and acceptable use policies that apply

AI Content Labeling: Content generated by AI through our Service may be identified as AI-generated. You agree not to misrepresent AI-generated content as solely human-created where such disclosure is required by law.

9. Third-Party Services

The Service integrates with and relies upon third-party services, including:

  • Payment Processing: Stripe, PayPal
  • AI Services: Google Gemini, OpenAI, Anthropic
  • Authentication: Supabase
  • Analytics: Various analytics providers

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the actions, content, or data processing practices of third parties.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection and processing of your data as described in our Privacy Policy, including the processing of data by our AI service providers.

11. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We reserve the right to:

  • Modify, suspend, or discontinue any part of the Service at any time
  • Perform scheduled and emergency maintenance
  • Update features, functionality, and user interface
  • Impose limits on certain features or restrict access

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that:

  • AI-generated content will be accurate, complete, or error-free
  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • Any defects in the Service will be corrected
  • AI-generated designs will not infringe third-party rights

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GENPIRE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

Our total liability for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Genpire, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) your use of AI-generated content.

15. Termination

By You: You may terminate your account at any time by contacting us or using account settings. Termination does not entitle you to any refund of unused credits.

By Us: We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Effect of Termination: Upon termination, your right to use the Service will cease immediately. We may delete your account data after a reasonable retention period. Provisions that by their nature should survive termination shall survive.

16. Dispute Resolution

Informal Resolution: Before filing any formal legal claim, you agree to contact us and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration: Any dispute not resolved informally shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Delaware for any disputes not subject to arbitration.

18. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Genpire regarding the Service and supersede all prior agreements.

19.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your rights hereunder. We may assign these Terms without restriction.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

Genpire

Email: support@genpire.com

21. RFQ, Sample & Bulk Order Terms

The following terms apply specifically to requests for quotation (RFQ), sample orders, and bulk manufacturing orders placed through the Platform.

21.1 Platform Role; Merchant of Record

Genpire acts as the merchant of record for all RFQ, sample, and bulk orders placed through the Platform. When you place an order, you are transacting directly with Genpire. Genpire subsequently engages independent third-party manufacturers ("Manufacturers") to fulfill your order on its behalf. Manufacturers are not party to your agreement with Genpire and have no direct contractual relationship with you.

21.2 Pricing and Fees

All prices displayed on the Platform for manufacturing services represent Genpire's all-in price to you. All prices are exclusive of applicable taxes, duties, customs, and shipping costs unless explicitly stated otherwise at checkout.

21.3 Payment Terms

Full payment is due at the time of order confirmation. Genpire will not initiate production with a Manufacturer until payment has been received and cleared in full. By submitting payment, you authorize Genpire to charge the full order amount to your designated payment method. All payments are processed and are non-refundable except as expressly set out in Section 21.7 (Cancellations and Refunds) below.

21.4 Order Confirmation and Production Initiation

An order is confirmed when Genpire issues a written order confirmation via the Platform or email. Upon confirmation and receipt of full payment, Genpire will transmit the order to the relevant Manufacturer and production will be initiated. Genpire reserves the right to reject or cancel any order prior to confirmation, in which case a full refund will be issued.

21.5 Manufacturer Engagement

Genpire selects and engages Manufacturers from its vetted network to fulfill confirmed orders. Genpire maintains sole discretion over Manufacturer selection and does not guarantee that any specific Manufacturer will be used for any given order. Genpire's agreements with Manufacturers are separate commercial arrangements and are not disclosed to Users. Genpire remains solely responsible to you for order fulfillment regardless of Manufacturer performance.

21.6 Sample Orders

Sample orders are for pre-production quality evaluation only. Samples represent a good-faith approximation of the final product and minor variances in color, texture, and finish are expected and do not constitute a defect. Approval of a sample by the User constitutes acceptance of those specifications for bulk production purposes. Genpire and its Manufacturers will use commercially reasonable efforts to replicate approved samples in bulk runs. Any material deviation in bulk production from an approved sample must be reported to Genpire within 14 days of delivery to be eligible for remediation.

21.7 Cancellations and Refunds

21.7.1 Cancellation by User. Orders may be cancelled without penalty within 24 hours of confirmation, provided production has not yet been initiated. Once production has been initiated, cancellations are not permitted and no refund will be issued, as costs will have been committed to the Manufacturer.

21.7.2 Manufacturer Non-Performance. If a Manufacturer fails to fulfill a confirmed order and Genpire is unable to arrange fulfillment through an alternative Manufacturer within a reasonable timeframe, Genpire will issue a full refund of the amount paid by the User for that order. This is the User's sole remedy in the event of Manufacturer non-performance.

21.7.3 Defective Goods. If goods are delivered in a condition that materially fails to meet the confirmed specifications, the User must notify Genpire in writing within 14 days of delivery with supporting documentation (photographs, measurements, etc.). Genpire will assess the claim and, at its discretion, offer a replacement production run, partial credit, or partial refund. Genpire will not be liable for defects caused by User-supplied specifications, artwork errors, or approved samples.

21.7.4 No Refund for Delays. Delays in production or delivery that do not result in non-performance do not entitle the User to a refund. Genpire will use reasonable efforts to communicate delays promptly.

21.8 Lead Times and Delivery

All lead times are estimates based on information provided by Manufacturers at the time of order and are not guaranteed. Genpire shall not be liable for delays caused by Manufacturer capacity, raw material availability, logistics carriers, customs clearance, force majeure events, or other circumstances outside Genpire's direct control. Title and risk of loss transfer to the User upon handoff to the designated carrier.

21.9 Intellectual Property in Orders

By placing an order, the User represents and warrants that they hold all rights necessary to manufacture the ordered goods, including rights to any designs, trademarks, trade dress, and technical specifications submitted. The User grants Genpire a limited license to use such materials solely to fulfill the order. The User shall indemnify Genpire against any third-party intellectual property claim arising from the User's order specifications.

21.10 Limitation of Liability for Orders

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GENPIRE'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO ANY ORDER — INCLUDING CLAIMS RELATED TO DEFECTIVE GOODS, DELAYS, OR NON-DELIVERY — SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE USER FOR THE RELEVANT ORDER. GENPIRE SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES, OR DOWNSTREAM CUSTOMER CLAIMS.

By using Genpire, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Questions, answered.

Who owns the designs I create on Genpire?

You own the designs you create. Genpire's terms grant you commercial use of your generated designs as long as your subscription is active or paid for. The platform claims no ownership over your output. Standard caveats apply for IP defensibility — see /ai-policy for AI-specific guidance.

Can I use Genpire designs commercially?

Yes. All paid Genpire subscriptions include commercial use rights for designs generated. You can sell products manufactured from Genpire-generated tech packs. The free tier may have restrictions — check current terms or upgrade to a paid plan for full commercial freedom.

What happens to my designs if I cancel?

Designs generated during your paid subscription remain yours commercially. Account access ends with cancellation, and we retain your data per the privacy policy timeline (30 days standard). Export your tech packs before cancellation if you want offline copies.

Are there usage limits in Genpire's terms?

Each plan has a monthly credit allowance defining how many products and revisions you can generate. Credits reset monthly; top-up credits never expire. There are no per-design ownership caps — once generated, designs are yours commercially.

Can I share my Genpire account with my team?

Pro and Super plans allow team usage. Enterprise plans support SSO, role-based access, and audit logs. Sharing a single account across many users violates the terms — for team needs, talk to sales for an enterprise package with the right collaboration features.

What's Genpire's refund policy?

Standard refund window: 14 days from purchase for unused subscriptions. Credits already spent on generations aren't refundable. Annual plans are pro-rated for the unused period if cancelled mid-cycle. For specific refund questions, contact support@genpire.com.

What rules govern manufacturer interactions on Genpire?

RFQs are voluntary; you and the manufacturer establish the contract directly through Genpire-mediated communication. Genpire isn't party to the manufacturing contract. Disputes are between you and the factory. Genpire facilitates introductions but doesn't guarantee factory performance.

When were Genpire's terms last updated?

The current terms include the date of last revision in the document footer. Material changes are announced via email and in-app notification with a 30-day comment period for active customers. Continued use after the effective date constitutes acceptance.